07.Aug.2018

Retention rate is a very important index for any hotel. What to do if it’s not as high as you would like it to be?
Here you will find the best practices to improve your guest experience and encourage them to come back again.


#1 Make Use of Technology

Hotels that use technology to automate key tasks find that it frees up workers to concentrate on serving guests and developing deeper relationships, which leads to higher retention rates and a higher bottom line in the long run.
Some hotels also use technology to simplify and streamline the check-in process and to provide exclusive in-room experiences for their guests, such as drapes that open and close on their own.

#2 Little Things Matters

Think about your customer like they are your date. Small touches like a handwritten message of welcome (better than a text or email) or leaving their preferred cocktail in their room (ensure it's on the house) would endear guests to you and go a long way toward promoting loyalty.

#3 Create A Unique Experience

Give the visitors things they can't get somewhere else. Offering them free breakfast or late check-out can be very appealing.
Also, platforms like RelaxID.com can connect hotels with various service professionals that could be a good addition to hotels. If your guests are craving some beauty or wellness service, they can book it through the app and receive it in your hotel. That way they will connect your hotel with a pleasurable experience and their willingness to come again will improve.

#4 Give Your Hotel A Personality

At every step of their journey, millennials and members of Generation Z want customized and genuine experiences. Let your hotel stand out from the crowd by emphasizing your brand values and personality.
Some hotels showcase local designers and chefs, while others encourage eco-friendly features or collaborate with local restaurants and wineries.

#5 Deal With Unsatisfied Customers

It's crucial to keep an eye on the social media world at all times.
It could show that your pleased visitors are sharing good word of mouth, or it could reveal that they are gossiping behind your back.
Do not get defensive if you come across a critical review. Respond graciously and, above all, quickly and offer them a free stay or a special discount, together with your apologies.

For more content related to the hospitality segment, check our blog.


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05.Jan.2021

With COVID-19 a major part of the hospitality industry was decimated. Entire teams becoming unemployed, small hotels filling for bankruptcy, larger hotels closing operations of certain regions, and a key element of the equation – guests do not even consider travelling at the moment. Or should we say - weren't considering?

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15.Dec.2020

In 2021 more than ever it is pretty common to be stuck in the hotel. Self-isolation is a must-do safety practice in certain countries. Being in a hotel is cool, but it can become boring after a while.
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01.Sep.2020

In this article, we will explore how can Peer-2-Peer marketplaces help small and medium-size hotels to adapt to Covid-19, using various platforms such as Uber and UberEats, RelaxID and GetYourGuide.

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07.Aug.2020

How can you upgrade your hotel without making any investments? Find out how RelaxID can help you to generate more bookings, increase guests’satisfaction, and have no additional cost.

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23.Jun.2020

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03.Apr.2020

Now more than ever, it's fundamental to preserve yours and other's safety.
In this article, you will find 4 tips to help you travel safe during Covid-19:

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28.Jan.2020

For all pet lovers out there, travelling can sometimes prove difficult, especially when they have to leave their little ones behind. But how to make it easier for them to enjoy the vacation with their pet?
Here are the top 4 pet-loving amenities desired by pet travelers and their pampered pets.

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08.Oct.2019

Stress can be the root of many health problems, physical or mental. What are the ways employers are taking care of their workers' mental health and stress relief? How to take care of employees' well-being when they are on a business trip?

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06.Aug.2019

How to satisfy various types of guests and not to disappoint them even if their demands are contraindicatory? What can be the reason for a guest not to come again and how to change it? What can hotels gain by contracting a platform like RelaxID.com?

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04.Jun.2019

How to utilize technology in your business to the fullest?
Many platforms and various apps appeared in recent years in order to help you to expand your business. How do they work? 

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05.Mar.2019

What connects the most luxurious hotels in the world? Do you want to know how to provide the most luxurious experience for your guests? What benefits from the business point of view can you expect from offering wellness and spa experience in your hotel?

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08.Jan.2019

To run a successful hotel business, you constantly need to think about how to satisfy your guests and improve your hotel. Go to the link below and find out what to pay attention to in order to stay on-top.

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27.Nov.2018

What are the pros of having a spa experience in a hotel from the guests perspective? How and why to use the spa if the hotel offers it? And what to do if you want the experience but the hotel isn’t offering it?

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