In this article, we will explore how can Peer-2-Peer marketplaces help small and medium-size hotels to adapt to Covid-19, using various platforms such as Uber and UberEats, RelaxID and GetYourGuide.

Peer-2-Peer marketplaces for hospitality

The rapid spread of COVID-19 put many industries “on-hold”, especially travel and hospitality. Now the whole hospitality industry has to learn how to adapt to the new environment we are in and how to make this environment as safe as possible for everyone. 
In this article, we suggest how small and medium-size hotels can adapt to COVID-19 through the use of Peer-2-Peer marketplaces as Uber Eats for food for their guests, Uber for transportation, RelaxID.com for services, and GetYourGuide for external activities.
But first, let’s distinguish what is Peer-2-Peer marketplace and why is it something that we should use.

The Peer-2-Peer marketplace is an e-commerce platform that provides the space for sellers, suppliers and buyers to connect with each other and exchange goods or services. Well-known examples of such platforms are Uber, Etsy, eBay, Fiverr, and many others. Why should it be important for hotel management today? Because providing more options to the guests through online platforms is a big advantage, even in normal times, and it comes with no additional costs. 
Now let’s take the platforms like Uber Eats, RelaxID, and GetYourGuide and see how they can help your hotel. 
If you are a small or medium-size hotel you might not have your kitchen open 24/7.  Therefore it would be a benefit for your guests to have your hotel working with a company as Uber Eats, so they can have their food delivered whenever they want.

GetYourGuide is another platform that hotel management should consider in order to provide the guests with a great and reliable experience outside your hotel. GetYourGuide is an online agency and platform that arrange tour guides and excursions. This is a great opportunity to attract more guests by providing additional activities for them while staying in your hotel. This immediately makes a whole travel experience more exciting and easier for the guests.

And finally,  RelaxID - a platform that partners with hotels and service providers like masseurs, beauty and wellness professionals, or baby and pet-sitters. Thanks to RelaxID the guests can have all of these on-demand services available even if the hotel does not have their own professionals. This is a perfect opportunity for the hotels to expand offered services without having any additional costs of buying new equipment or hiring and training personnel. You would be able to provide a better experience for each guest and fulfil a wider range of their needs and desires.

Read other articles


With COVID-19 a major part of the hospitality industry was decimated. Entire teams becoming unemployed, small hotels filling for bankruptcy, larger hotels closing operations of certain regions, and a key element of the equation – guests do not even consider travelling at the moment. Or should we say - weren't considering?

shutterstock_1432698452 (2).jpg 615.85 KB



In 2021 more than ever it is pretty common to be stuck in the hotel. Self-isolation is a must-do safety practice in certain countries. Being in a hotel is cool, but it can become boring after a while.
So how to keep yourself entertained? 
Here are 7 tips for a pleasant stay.



How can you upgrade your hotel without making any investments? Find out how RelaxID can help you to generate more bookings, increase guests’satisfaction, and have no additional cost.

Hotel upgrade



Have you ever considered traveling domestically? Today it’s more relevant than ever. We give you 3 reasons to start planning your trip now. Click the link below to find out.

Domestic travel



Now more than ever, it's fundamental to preserve yours and other's safety.
In this article, you will find 4 tips to help you travel safe during Covid-19:

Safe travel during Covid



For all pet lovers out there, travelling can sometimes prove difficult, especially when they have to leave their little ones behind. But how to make it easier for them to enjoy the vacation with their pet?
Here are the top 4 pet-loving amenities desired by pet travelers and their pampered pets.

BlogArticle7.jpg 46.73 KB



Stress can be the root of many health problems, physical or mental. What are the ways employers are taking care of their workers' mental health and stress relief? How to take care of employees' well-being when they are on a business trip?

BlogArticle6.jpg 32.45 KB



How to satisfy various types of guests and not to disappoint them even if their demands are contraindicatory? What can be the reason for a guest not to come again and how to change it? What can hotels gain by contracting a platform like RelaxID.com?

BlogArticle5.jpg 42.47 KB



How to utilize technology in your business to the fullest?
Many platforms and various apps appeared in recent years in order to help you to expand your business. How do they work? 

BlogArticle4.jpg 21.07 KB



What connects the most luxurious hotels in the world? Do you want to know how to provide the most luxurious experience for your guests? What benefits from the business point of view can you expect from offering wellness and spa experience in your hotel?

BlogPost1.jpg 32.49 KB



To run a successful hotel business, you constantly need to think about how to satisfy your guests and improve your hotel. Go to the link below and find out what to pay attention to in order to stay on-top.

Increase guest satisfaction and retention rate



What are the pros of having a spa experience in a hotel from the guests perspective? How and why to use the spa if the hotel offers it? And what to do if you want the experience but the hotel isn’t offering it?

BlogPost2.jpg 26.92 KB



Retention rate is a very important index for any hotel. What to do if it’s not as high as you would like it to be?
Here you will find the best practices to improve your guest experience and encourage them to come back again.


Let's talk more

Every company is unique, so every offer is unique. Get in touch now for an amazing quote for your company.

Let's talk