06.Aug.2019

How to satisfy various types of guests and not to disappoint them even if their demands are contraindicatory? What can be the reason for a guest not to come again and how to change it? What can hotels gain by contracting a platform like RelaxID.com?

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The hospitality and tourism market is very competitive, and it can be hard to stand out. The most luxurious hotels are well- known, but the competition amongst 4 stars hotels can be very high. Most of the hotels are trying to offer something extra, to stand out so the guests will notice and book their stay. 

Some hotels go with an “alternative” look, ecolabels to show they are sustainable and eco-friendly or constantly trying to improve their services. A sustainable strategy can go a long way and attract many guests. However, the guests won’t notice it as much as if you add new services to your portfolio. 

Guests like to have habits and their environment unchanged, but they also quickly get bored. To keep customers interested and wanting to come back it’s best to make some changes that can’t be seen on the first view, but can be experienced. For example, your hotel starts offering new services like manicure or massage. For the guests that are used to their routine nothing changes, because they can’t really be seen. But these changes can be experienced if they decide to. These new offers won’t change the experience of regular guests, but you keep your hotel attractive for guests that want to try something new and don’t want a straightforward approach.

It would seem it’s hard to please all your guests at once. If you build a spa, the regulars may not use it, if you don’t build it, the guests can complain of lack of an offer. Even so, all the hotels know how important it is to offer many services for the guests to choose from. Some guests can come back just for the sake of trying service they didn’t have time to try while staying. From a business point of view, the wider range of service is important to attract a new range of guests and improve their experience. 

How to achieve this fragile compromise? Not to really change anything in the hotel but also offer many new services? The best way would be to connect with the service providers, so there is no need for new construction, but the new services are available for the guests. However, many managers don't have time to check the providers one by one and make agreements with all of them. In this case, the best option to go with would be using a third party that already has many of these providers checked and prepared.

RelaxID.com is a platform with service providers available to service your hotel. By partnering you can quickly gain many new services to offer your guests with basically no cost. Isn’t that the best way to go around the previous dilemma? 

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05.Jan.2021

With COVID-19 a major part of the hospitality industry was decimated. Entire teams becoming unemployed, small hotels filling for bankruptcy, larger hotels closing operations of certain regions, and a key element of the equation – guests do not even consider travelling at the moment. Or should we say - weren't considering?

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15.Dec.2020

In 2021 more than ever it is pretty common to be stuck in the hotel. Self-isolation is a must-do safety practice in certain countries. Being in a hotel is cool, but it can become boring after a while.
So how to keep yourself entertained? 
Here are 7 tips for a pleasant stay.

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01.Sep.2020

In this article, we will explore how can Peer-2-Peer marketplaces help small and medium-size hotels to adapt to Covid-19, using various platforms such as Uber and UberEats, RelaxID and GetYourGuide.

Peer-2-Peer marketplaces for hospitality
 

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07.Aug.2020

How can you upgrade your hotel without making any investments? Find out how RelaxID can help you to generate more bookings, increase guests’satisfaction, and have no additional cost.

Hotel upgrade

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23.Jun.2020

Have you ever considered traveling domestically? Today it’s more relevant than ever. We give you 3 reasons to start planning your trip now. Click the link below to find out.

Domestic travel

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03.Apr.2020

Now more than ever, it's fundamental to preserve yours and other's safety.
In this article, you will find 4 tips to help you travel safe during Covid-19:

Safe travel during Covid


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28.Jan.2020

For all pet lovers out there, travelling can sometimes prove difficult, especially when they have to leave their little ones behind. But how to make it easier for them to enjoy the vacation with their pet?
Here are the top 4 pet-loving amenities desired by pet travelers and their pampered pets.

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08.Oct.2019

Stress can be the root of many health problems, physical or mental. What are the ways employers are taking care of their workers' mental health and stress relief? How to take care of employees' well-being when they are on a business trip?

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04.Jun.2019

How to utilize technology in your business to the fullest?
Many platforms and various apps appeared in recent years in order to help you to expand your business. How do they work? 

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05.Mar.2019

What connects the most luxurious hotels in the world? Do you want to know how to provide the most luxurious experience for your guests? What benefits from the business point of view can you expect from offering wellness and spa experience in your hotel?

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08.Jan.2019

To run a successful hotel business, you constantly need to think about how to satisfy your guests and improve your hotel. Go to the link below and find out what to pay attention to in order to stay on-top.

Increase guest satisfaction and retention rate

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27.Nov.2018

What are the pros of having a spa experience in a hotel from the guests perspective? How and why to use the spa if the hotel offers it? And what to do if you want the experience but the hotel isn’t offering it?

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07.Aug.2018

Retention rate is a very important index for any hotel. What to do if it’s not as high as you would like it to be?
Here you will find the best practices to improve your guest experience and encourage them to come back again.

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