08.Jan.2019

To run a successful hotel business, you constantly need to think about how to satisfy your guests and improve your hotel. Go to the link below and find out what to pay attention to in order to stay on-top.

Increase guest satisfaction and retention rate

As a hotelier, you should always think about how to satisfy your guests and improve the aspects that have a direct effect on your business. Guest experience in your hotel plays a crucial role in the reputation of the hotel, booking rates, and overall success of your business.  Here are 3 things to pay attention to in order or satisfy your guest:

#1. TRAIN YOUR PERSONNEL
Make sure your personnel is trained and knows the mission of your hotel. It is important to provide special training and have meetings, so the employees know how to behave towards the guests, how to respond to different situations, and to questions that may arise while interacting with the guest.

#2 BE HELPFUL
When tourists arrive at your hotel they will get a good impression if they see that all your efforts are aimed towards helping them and making them feel welcomed. Be responsive to their needs and desires, do not hesitate to ask if they are satisfied or if there is something they need to help with. Show guests that you care about them and their experience, give them souvenirs they can bring home, and have a warm memory of staying at your hotel.

#3 MAKE THE TRAVEL EXPERIENCE MEMORABLE
Try to focus on expanding your services and what you can provide your guests with. You can use various platforms that can help you with that. For example, RelaxID can help you with a wider range of services without any additional costs. This platform partners with the hotels and service providers such as masseurs, babysitters, or beauty professionals to provide on-demand services whenever guests need them. Another example can be the platform GetYourGuide, which is an online travel agency that provides guides, excursions, and other activities for tourists. It is a good option to engage your guests in activities outside your hotel and help them to make unforgettable experiences. 


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08.Oct.2019

Stress can be the root of many health problems, physical or mental. What are the ways employers are taking care of their workers' mental health and stress relief? How to take care of employees' well-being when they are on a business trip?

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06.Aug.2019

How to satisfy various types of guests and not to disappoint them even if their demands are contraindicatory? What can be the reason for a guest not to come again and how to change it? What can hotels gain by contracting a platform like RelaxID.com?

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04.Jun.2019

How to utilize technology in your business to the fullest?
Many platforms and various apps appeared in recent years in order to help you to expand your business. How do they work? 

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05.Mar.2019

What connects the most luxurious hotels in the world? Do you want to know how to provide the most luxurious experience for your guests? What benefits from the business point of view can you expect from offering wellness and spa experience in your hotel?

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27.Nov.2018

What are the pros of having a spa experience in a hotel from the guests perspective? How and why to use the spa if the hotel offers it? And what to do if you want the experience but the hotel isn’t offering it?

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07.Aug.2018

Retention rate is a very important index for any hotel. What to do if it’s not as high as you would like it to be?
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